Support
Refund &
Return Policy
We want you to love your Nails On Demand experience. Please review our return and refund policy before placing your order.
Effective Date: July 24, 2026
1. Return Eligibility
- Returns are accepted only for damaged, defective, or incorrect products.
- Requests must be made within 48 hours of delivery.
- Products must remain unused and in their original packaging.
2. Non-Returnable Items
- Opened or used press-on nails.
- Customized or personalised nail sets.
- Gift cards and promotional items.
3. Damaged or Incorrect Products
- Email us within 48 hours of delivery.
- Include your order number.
- Attach clear photos of the package and product.
- After verification we will arrange a replacement or refund.
4. Refund Process
- Approved refunds are processed within 5–7 business days.
- Refunds are issued to the original payment method.
- Processing time may vary depending on your bank.
5. Exchange Policy
- Exchanges are available only for damaged or incorrect items.
- Replacement depends on product availability.
6. Order Cancellation
- Orders can be cancelled before dispatch.
- Once shipped, orders cannot be cancelled.
7. Need Help?
- Email: nailsondemand25@gmail.com
- Instagram: @nails.on.demand
- Our support team replies within 24 hours.
Questions?
We're Happy To Help
If you have any questions regarding returns, refunds or exchanges, our support team is always here to help.
Contact Support